At Santorini Golden Tours, we believe that trust is at the heart of every meaningful travel experience.
As a local company based in Santorini, we are committed not only to creating unforgettable moments for our guests but also to protecting the personal information they share with us. We treat your privacy with the same care, respect, and attention that we bring to every experience we design.
This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, contact us, or book one of our services.
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WHO WE ARE
Santorini Golden Tours operates under the Greek tourism company:
K. Balkaba – S. Tomai G.P.
Email: info@santorinigoldentours.gr
Phone: +30 22860 33837
WhatsApp: +30 694 784 7992
Website: www.santorinigoldentours.gr
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WHAT INFORMATION WE COLLECT
To help us provide the best possible service, we may collect information such as:
- Full name
- Email address
- Telephone or WhatsApp number
- Country of residence
- Reservation details
- Travel-related information necessary for your booking
- Information you choose to share when contacting us
- Payment confirmation details provided by our payment partners
We only request information that is necessary to arrange and deliver your experience.
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HOW WE USE YOUR INFORMATION
Your information helps us:
- Confirm and manage your reservation
- Communicate important booking updates
- Organize transportation, activities, and services related to your booking
- Provide customer support before, during, and after your experience
- Improve our website and services
- Meet legal, accounting, and regulatory obligations
We never use your personal information for purposes unrelated to your booking or communication with us.
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PAYMENT SECURITY
Your payment security is extremely important to us.
All online payments are processed through secure and trusted third-party payment providers such as Stripe, PayPal, banks, or other certified payment gateways.
Santorini Golden Tours does not store your full credit or debit card details.
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WHO WE MAY SHARE YOUR INFORMATION WITH
In order to deliver the services you have booked, limited information may be shared with trusted partners such as:
- Transportation providers
- Boat and yacht operators
- Tour guides
- Activity providers
- Hotels (when required for coordination)
- Payment processors
- Government authorities when legally required
Only the information necessary for the operation of your booked service is shared.
We never sell, rent, trade, or distribute your personal information to third parties for marketing purposes.
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HOW LONG WE KEEP YOUR INFORMATION
We keep personal information only for as long as reasonably necessary to:
- Deliver our services
- Fulfill legal and accounting obligations
- Resolve customer service matters
When information is no longer required, it is securely deleted or anonymized.
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COOKIES
Our website may use cookies and similar technologies to improve functionality, monitor website performance, and enhance your browsing experience.
You may choose to disable cookies through your browser settings at any time.
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YOUR PRIVACY RIGHTS
In accordance with the General Data Protection Regulation (GDPR), you have the right to:
- Request access to your personal information
- Correct inaccurate information
- Request deletion of your information
- Restrict certain types of processing
- Object to the use of your data in specific circumstances
- Receive a copy of the information we hold about you
- Withdraw consent where applicable
Requests can be made by contacting us directly.
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DATA SECURITY
We take reasonable technical and organizational measures to protect your information against unauthorized access, misuse, alteration, disclosure, or loss.
Although no online system can guarantee absolute security, we continuously work to maintain high standards of data protection.
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THIRD-PARTY SERVICES
Our website may contain links to external websites or services.
Please note that Santorini Golden Tours is not responsible for the privacy practices, policies, or content of third-party websites.
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CHANGES TO THIS PRIVACY POLICY
From time to time, we may update this Privacy Policy to reflect changes in our services, legal obligations, or operational requirements.
Any updates will be posted on this page along with the latest revision date.
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CONTACT US
If you have any questions regarding this Privacy Policy or how your personal information is handled, we would be happy to assist you.
Santorini Golden Tours
Email: info@santorinigoldentours.gr
Phone: +30 22860 33837
WhatsApp: +30 694 784 7992
Thank you for placing your trust in us.
We look forward to welcoming you to Santorini and creating experiences filled with authentic local hospitality, care, and unforgettable memories.